Terms & Conditions

Effective Date: 6 September, 2025
Company Name: Helo Reach
UDYAM Registration: UDYAM-UP-28-0173602

1. Services Provided

Helo Reach is a marketing agency that provides influencer marketing and digital promotion services. We act as an intermediary between brands and influencers, offering services such as:

Influencer identification, shortlisting, and recommendations
Campaign strategy, planning, and execution support
Negotiation and contract facilitation with influencers
Content coordination, scheduling, and approval support
Performance tracking, reporting, and analytics

⚠️ Note: Helo Reach is a service provider, not a content creator or influencer. We are not directly responsible for influencer actions, conduct, or performance.

2. Client Responsibilities

Clients must provide accurate details regarding campaign objectives, product/service information, compliance requirements, and budget.
Clients are solely responsible for ensuring their product/service complies with all applicable laws and regulations.
Clients remain fully responsible for all creatives, claims, and brand assets they provide.

3. Influencer Responsibilities

Influencers are responsible for the content they create.
They must comply with all applicable advertising laws, ASCI guidelines, and platform policies.
Helo Reach is not liable for any penalties, disputes, or legal issues arising from influencer-created content, including strikes, suspensions, copyright disputes, or lawsuits.

4. No Guarantee of Results

Influencer marketing is inherently unpredictable.
Helo Reach does not guarantee ROI, reach, engagement, sales, or conversions.
Campaign outcomes depend on factors beyond our control, including influencer creativity, audience behavior, and platform algorithms.

5. Payments & Service Charges

All payments must be made in advance for the selected plan.
Service charges vary based on the chosen plan and will be clearly mentioned in proposals or packages.
All payments are non-refundable, except in rare cases where Helo Reach is at fault. Refunds, if applicable, will be processed only after review and approval by the Helo Reach team.

6. Legal Compliance

Helo Reach will not run campaigns that are illegal, offensive, misleading, or prohibited.
If a Client requests such campaigns, Helo Reach reserves the right to reject them.
As an intermediary, Helo Reach is not liable for influencer misconduct, product/service legality issues, or third-party disputes.

7. Limitation of Liability

Helo Reach shall not be responsible for any direct, indirect, incidental, or consequential damages including but not limited to:

Campaign underperformance
Influencer misconduct, misrepresentation, or breach of contract
Platform bans, strikes, or suspensions
Legal disputes involving influencers, clients, or third parties
Reputational damage caused by influencer actions

8. Indemnification

The Client agrees to indemnify and hold Helo Reach harmless against claims, losses, damages, liabilities, or legal fees arising from:

Influencer-created content
Legality of the Client’s product/service
Consumer complaints, advertising regulation violations, or third-party disputes

9. Intellectual Property

Influencer-created content remains their intellectual property unless agreed otherwise in writing.
Client-provided brand assets remain the property of the Client.
Helo Reach reserves the right to showcase campaign outcomes, results, and case studies for its own marketing purposes.

10. Confidentiality

Both parties must maintain confidentiality of proprietary information, campaign strategies, and client data.
Information may not be disclosed to third parties without written consent.

11. Termination

Helo Reach may terminate agreements if:
- The Client engages in illegal or unethical activity
- The Client fails to make timely payments
- Platform policies or influencer agreements are violated
In case of termination, no refunds shall be applicable.

12. Governing Law & Jurisdiction

This Agreement is governed under the laws of India.
Any dispute shall be subject to the jurisdiction of courts in New Delhi.

13. Force Majeure

Helo Reach shall not be held responsible for delays or cancellations caused by circumstances beyond our control, including but not limited to natural disasters, internet outages, government actions, strikes, or pandemics.

14. Entire Agreement

This document constitutes the complete agreement between Helo Reach and the Client. No verbal or written promises outside this Agreement are enforceable unless formally added as a signed addendum.

15. Acceptance of Terms

By availing any service or making any purchase through Helo Reach, you automatically acknowledge that you have read, understood, and agreed to these Terms & Conditions.